[Guatemala, 02 Feb 2026] Inrico, a global innovator in mission-critical communication technologies, has deployed a next-generation converged visualized command and dispatch solution for the Policía Municipal de Tránsito (PMT) in Guatemala City. Tailored for the city’s complex and fast-paced urban environment, the system enables real-time situational awareness, dynamic force deployment, and improved officer safety—transforming how traffic operations are managed and coordinated.

In Guatemala’s urban landscape, traffic congestion is not just a matter of volume but of response. Multiple hotspots, unpredictable incidents, and limited visibility can overwhelm conventional voice-based dispatch systems. Inrico’s integrated platform allows the PMT to move from reactive coordination to proactive command and control, empowering dispatchers with real-time visual intelligence and smarter decision-making tools.

Real-Time Visibility and Dynamic Field Deployment

Built around real-world enforcement scenarios, the solution integrates GPS-based officer tracking, incident visualization, and dispatch workflow management into a single interface. Dispatchers can monitor the exact location, movement history, and patrol records of field officers in real time—eliminating reliance on voice check-ins and enabling swift reallocation of resources during peak congestion or coverage gaps.

This live geospatial view of personnel distribution equips command staff to detect imbalances, evaluate duty fulfillment, and optimize deployment across the city’s critical intersections and road segments.

Instant Emergency Response with Audio-Visual Intelligence

Inrico terminals provided to PMT officers feature a dedicated physical SOS button that allows them to trigger emergency alerts without navigating the device interface. Upon activation, the system instantly transmits the officer’s live location and begins streaming ambient audio from the scene to the command center—giving dispatchers immediate situational insight to coordinate backup from the nearest units.

This fast-reacting mechanism not only strengthens frontline safety but also enables the command center to respond as incidents unfold, rather than waiting for secondhand reports.

Closed-Loop Command Execution and Auditability

To ensure structured, accountable operations, the solution enables multi-channel monitoring, allowing command personnel to supervise communications across multiple talk groups simultaneously—without disrupting ongoing field activity.

All voice communications are securely recorded and archived via a cloud-based logging system, creating a verifiable audit trail for post-incident analysis, dispute resolution, and procedural reviews. This archival capability strengthens transparency, supports continuous improvement, and aligns with public sector accountability standards.

In high-priority situations, dispatchers can activate pre-emptive priority privileges, enabling mission-critical instructions to override routine radio traffic. This ensures uninterrupted communication delivery, even under network congestion or complex operational loads.

Flexible, Secure Communication for Cross-Regional Coordination

Guatemala City’s traffic operations frequently extend across administrative zones. Inrico’s solution enables officers to dynamically join or switch task-based talk groups based on real-time mission needs or geographic position—facilitating seamless cross-regional coordination without manual reconfiguration.

Sensitive information or tactical updates can be transmitted through point-to-point private calling, preventing exposure over public channels and ensuring secure, targeted communication aligned with modern public safety standards.

A Scalable Model for Urban Traffic Modernization

The implementation of Inrico’s visualized dispatch solution has delivered immediate gains in coordination speed, officer safety, and command agility for PMT Guatemala. By unifying high-precision tracking, visualized workflows, and emergency incident management on a single operational platform, the system transforms fragmented dispatch workflows into cohesive, intelligence-driven operations.

“This platform gives us visibility and control we never had before,” said a PMT command officer. “We can now respond faster, deploy smarter, and ensure our teams are protected and connected—every moment on duty.”

The deployment serves as a replicable model for other municipalities and public safety agencies seeking to modernize field operations. With a foundation in real-time data, secure communications, and intelligent coordination, Inrico continues to drive the digital transformation of mission-critical environments around the world.