The new programme, comprising NEC’s ControlWorks and Communications solution alongside a hosted voice and contact centre platform, will introduce cutting-edge technology, enabling the force to address the increasingly complex nature of public contact.

Alongside the core Control Room solutions NECSWS will be delivering a suite of additional technologies that will make operations more efficient and reduce the cognitive load on the call takers and dispatchers. Robotic Process Automation will be used to automatically create incidents from external sources like Single Online Home and ANPR whilst ControlWorks Dispatch Assistant will support operators in the dispatch of resources to incidents.

To further support policing operations, incident data will be integrated with the force’s existing xD mapping platform to provide comprehensive management and reporting of hotspot policing activity with live data and mapping integrated into a single mobile application. 

Deputy Chief Constable Rob Griffin at Nottinghamshire Police, said: “We are really pleased to have entered a contract with NEC Software Solutions UK who, following a competitive process, we identified as our preferred supplier. 

 ”We had the opportunity to engage with our workforce who use our Command & Control on a regular basis, to learn about their experience, understand their challenges and future requirements. 

 ”The Command & Control system is vital to police work, specifically for our control room operators and officers who are dispatched to incidents. The system helps us to make better informed decisions for better outcomes, so it is imperative that we get it right to help build trust and confidence with members of the public.” 

Paul Eggleton, product and business development director, NECSWS said: “We are delighted to welcome Nottinghamshire Police to our Control Room family. We look forward to working with the team to deliver this programme to provide them with our latest technology, support the transition to the Emergency Services Network and help them deliver effective policing operations.” 

NECSWS was selected following a competitive tender and following an 18-month delivery programme across two sites, will support the solution for a further 10 years. The solution will be ready in early 2028.

Photo credit: Nottinghamshire Police